Appointments & Cancellations

APPOINTMENTS AND CANCELLATIONS 

• If you are unable to attend an appointment, please get in touch with us immediately on 07940 389 073, giving at least 48 hours notice prior to your appointment time. 

• Failure to give 48 hours notice will result in the loss of that treatment should it have been fully paid for as part of a package or single treatment or the loss of any deposit paid. 

• Please note that we may be unable to carry out your treatment for laser treatments if you are suntanned. If you have had recent sun exposure, please get in touch with your clinic at least 48 hours in advance for advice. If we cannot carry out your treatment safely on the day it will result in the loss of that treatment. 

• Please arrive at your appointment at least 15 minutes in advance so that you may complete any necessary paperwork. 

• Late arrival time may result in reduced treatment time or the loss of an appointment. 

• We ask that any children under the age of 16 are not left without an adult to chaperone them whilst your treatment or consultation occurs. Failure to bring an adult chaperone with a child under the age of 16 could lead to the forfeiture of an appointment, treatment or deposit.

• Treatment is non-refundable once undertaken.  

• Value packages, deals or offers are non-refundable. 

• Value packages, deals or offers are only refundable for medical reasons when a doctor’s note is provided. 

• Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.  

• Clients who have purchased a single treatment or a course of treatment(s) but fail to attend their appointment(s) without giving the 48 hours’ notice will NOT be entitled to a refund. The session will be forfeited. If you wish to rebook, you will be charged a rebooking fee of GBP£25.00. Subsequent bookings will still be applicable to this fee until the treatment, course or package has been utilised in full.