• To secure an appointment with Rosa B Aesthetics a booking fee of GBP25.00 is required.
• Booking fee will be deducted from the treatment price if the customer is deemed suitable for treatment.
• Rosa B Aesthetics can use booking fee for payment towards any treatment. The booking fee will count towards the total cost of the treatment, and you must pay the outstanding balance before treatment commences.
• If a booked appointment is requested by the client to be cancelled/no show any booking fee or full payment paid will not be refunded.
• Full payment will be required if a client cancels / fails to show.
• Any booking fees not used within 2 weeks after the consultation appointment will be forfeited.
• Once a consultation has been conducted by Rosa B Aesthetics a booking fee of £25.00 is applicable and will be non-refundable/transferable if a treatment is not booked within 2 weeks of the the consultation.
• By purchasing a single treatment or a course of treatments you are entering into a contract with Rosa B Aesthetics. All treatments purchased must be paid for in full, in advance of the first treatment.
• All treatments purchased as a single session or a course (involving several treatment dates) will require 50% of the treatment cost being paid prior to booking the first treatment of the single session or course.
• All courses of treatments must be used within 12 months of the initial purchase. The date of purchase is the date of the initial deposit. Where there is a stated clinical need to deliver a package over a longer period than 12 months, the package must be delivered within 18 months.
• You must use all single treatments purchased within 3 months of the date of purchase. The date of purchase is the date of the initial deposit.
• The ONLY time a refund can be issued is if the client has a severe medical condition, supported by a doctor's letter.
• If you are advised not to continue with your course of treatments for any medical reason, please obtain a medical report from your doctor. If you have used any sessions, this will be deducted from your refund value as a pay-as-you-go cost. Any refund agreed is calculated by subtracting the total list price of all treatments already taken, plus any charged for non-attendance, from the full price of the course of treatment, with the difference returned to you. You must understand that Rosa B Aesthetics cannot be held responsible for any unknown side effects that may occur due to having any treatments.
• Failure to give 48 hours notice will result in the loss of that treatment should it have been fully paid for as part of a package or single treatment or the loss of any deposit paid. This applies to all treatments including course sessions.
• Clients who are late, fail to attend or no-show for a procedure/consultation and have not given us 48 hours’ notice, will lose their treatment session and forfeit their deposit.
• If a re-booking is required, a fee of GBP£25.00 will be due before a new booking can be scheduled. This fee will be applicable until the course or package has been utilised in full.
• Failure to follow these guidelines may result in the cancellation of your appointment, reduced treatment time, or additional fees being charged.
• All skincare products supplied on site are non-refundable once purchased and taken off-site, opened, and used
• Charges will not be applied to clients booking an appointment from value packages, deals or offers. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.
• For the convenience of other clients and for safety reasons, we kindly request that you do not bring children with you for your treatment. Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an accompanying adult will result in the treatment being cancelled and loss of the treatment and/or deposit.
• Treatment is non-refundable once undertaken.
• Value packages, deals or offers are non-refundable.
• Value packages, deals or offers are only refundable for medical reasons when a doctor’s note is provided.
• Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
• Refunds are subject to processing fees due on the sums that may be involved.
• Clients who have purchased a single or course of treatment(s) but fail to attend their appointment(s) without giving the 48 hours’ notice will NOT be entitled to a refund. The session will be forfeited. If you wish to rebook, you will be charged a rebooking fee of GBP£25.00. Subsequent bookings will still be applicable to this fee until the course or package has been utilised or paid in full.
• Where a course of treatment is to be paid for using a Finance scheme, the finance company will request the funds upon completion of the first treatment.